Showing results for ' dispute resolution' in Articles
47 Articles | 21 Magazines | 0 Research | 1 Whitepapers

Visa prepares major A2A payment upgrade with UK launch

10 Oct 24 @ 10:05

Visa is gearing up for the 2025 launch of its A2A payments (Account-to-Account) in the UK, marking a significant advancement in its involvement in the country’s payments landscape. With the predicted... read more

World Payments Report: A2A payments spark new wave of innovation

12 Sep 24 @ 12:49

The Capgemini World Payments Report 2025, reveals an industry set to be reimagined with account-to-account and instant payments, predicting instant payments will account for 22% of all non-cash transaction volumes by 2028... read more

How safe is crypto versus traditional payment methods?

05 Apr 24 @ 12:14

There’s something about talking about internet safety that makes people a little, well, uneasy. One of the major reasons behind it is the fact that it is so easy to... read more

ESG: Is payments sustainability still a thing?

07 Mar 24 @ 17:39

As banks struggle to make a profit and the ESG trend fades quicker than a fake sun-tan, James Wood asks whether sustainability still matters in payments. Despite all the negative... read more

Artificial Intelligence – finding value behind the AI hype

18 Jan 24 @ 18:12

As innovations go, Artificial Intelligence (AI) in payments has seen more hype than most. James Wood sorts the bits and bytes to ask where the value of AI in payments... read more

UK payments market: The future of payments review

23 Nov 23 @ 12:43

A world leading payments environment is vital for a world leading economy and a healthy society. The economy cannot grow without a payments infrastructure to support it. With this in... read more

PSD3: Modernising payment services and opening financial services data

29 Jun 23 @ 13:11

The European Commission has put forward proposals to bring payments and the wider financial sector into the digital age including an update to PSD2 in the form of PSD3. The... read more

Digital identity is a must-have for today’s banks – here’s why…

10 Jan 23 @ 12:30

In a new white paper, leading European payment solutions provider Nets, part of Nexi Group, outlines why flexible, modular digital identity systems are core to the digital revolution in financial... read more

Only Digital Identity can unleash the power of digital finance

08 Dec 22 @ 11:52

As the global economy goes digital, Roland Eichenauer, Head of Business Development at Nets, says Digital Identity is a must-have for banks competing to deliver enhanced customer experiences, improved revenue... read more

Feature: Time for Brazil to get Real?

16 Nov 22 @ 18:09

With a young, dynamic population and a growing economy, Brazil is a hot market for global payments players. But will endemic fraud problems and technical challenges blunt its attraction? There’s... read more

Banks don’t focus enough on user experience in transaction disputes

27 Sep 22 @ 14:22

Recent work[1] by McKinsey and Company has shown that banks improving their customer experience generate more revenue than their peers. While customer service, especially in the digital channel, has been... read more

Dispute Resolution: Banks are ignoring the customer, and it’s costing them

20 Sep 22 @ 14:33

A new white paper by leading European banking infrastructure provider Nets says banks must do more to make initiating a disputed transaction easier for customers. Failure to do so will... read more

Interview: The rapid rise of Pix real-time payments in Brazil

04 May 22 @ 08:58

Two years ago, the Brazilian Central Bank decided to launch Pix, a real-time payment scheme that the bank developed, manages, operates, and owns. Since its launch, Pix has seen remarkable... read more

Long Read: Are central banks going off the idea of CBDC?

21 Feb 22 @ 13:33

The Federal Reserve recently requested comment on a discussion paper describing the potential benefits and costs of issuing a CBDC. The paper is not the ringing endorsement of the concept... read more

New studies detail chargeback issue – solutions fail to convince

10 Jan 22 @ 11:19

Two new studies have revealed the huge and growing problem of chargeback, or disputed transactions, in the payments business – yet neither offers a convincing methodology for how to fix... read more

Banks should seize the opportunity to serve SMEs better

04 Jun 21 @ 15:35

Small and Medium Enterprises (SMEs) are the backbone of Europe’s economy. European Union[1] data shows that SMEs account for 99% of all businesses by number across the bloc, while in... read more

2021: make or break for banks – is there time left for them to change?

08 Mar 21 @ 19:32

As part of our 2021 preview, we examine the issues facing retail and commercial banks as their customers join the digital economy. When it comes to digital adoption, some banks... read more

PCM long read: What’s on the cards for 2021

02 Mar 21 @ 17:26

From acquiring to fraud, the role of big tech, mobile wallets and faster payments – PCM’s James Wood asks industry leaders to play Gypsy Rosie Lee and read what’s on... read more

PayPal wins in China…loses out in Indian payments market

08 Feb 21 @ 16:10

PayPal has been driven by market forces to close down its payment operations in India. Instead, it will scale up its existing cross-border business for small enterprises, to gain a... read more

Mastercard launch services to facilitate interactions between banks and third parties in Open Banking environment

05 Jun 18 @ 18:53

Mastercard says it has developed a new suite of services to underpin Open Banking transformations taking place in the industry as partners ready themselves to take advantage of Europe’s PSD2... read more

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Global Banks set ground rules for Agentic Commerce as Fraud and Liability risks rise

27 Sep 26 @ 18:53

Six major banks have joined forces to establish principles for trusted agentic commerce, warning that the rapid adoption of AI shopping agents could outpace exi... more

UK Banks complete first live transactions using Tokenised Deposits

27 Sep 26 @ 18:52

Seven major UK financial institutions have completed the first live customer transactions using tokenised sterling deposits, marking an important step in Britai... more

Mastercard and BVNK Launch Platform Linking Fiat and Stablecoin Payments

20 Oct 26 @ 09:06

Mastercard has launched a new platform with BVNK that brings fiat currencies and stablecoins together through a single API, marking the first major integration ... more