Showing results for ' dispute resolution' in Articles
46 Articles | 21 Magazines | 0 Research | 1 Whitepapers

World Payments Report: A2A payments spark new wave of innovation

12 Sep 24 @ 12:49

The Capgemini World Payments Report 2025, reveals an industry set to be reimagined with account-to-account and instant payments, predicting instant payments will account for 22% of all non-cash transaction volumes by 2028... read more

How safe is crypto versus traditional payment methods?

05 Apr 24 @ 12:14

There’s something about talking about internet safety that makes people a little, well, uneasy. One of the major reasons behind it is the fact that it is so easy to... read more

ESG: Is payments sustainability still a thing?

07 Mar 24 @ 17:39

As banks struggle to make a profit and the ESG trend fades quicker than a fake sun-tan, James Wood asks whether sustainability still matters in payments. Despite all the negative... read more

Artificial Intelligence – finding value behind the AI hype

18 Jan 24 @ 18:12

As innovations go, Artificial Intelligence (AI) in payments has seen more hype than most. James Wood sorts the bits and bytes to ask where the value of AI in payments... read more

UK payments market: The future of payments review

23 Nov 23 @ 12:43

A world leading payments environment is vital for a world leading economy and a healthy society. The economy cannot grow without a payments infrastructure to support it. With this in... read more

PSD3: Modernising payment services and opening financial services data

29 Jun 23 @ 13:11

The European Commission has put forward proposals to bring payments and the wider financial sector into the digital age including an update to PSD2 in the form of PSD3. The... read more

Digital identity is a must-have for today’s banks – here’s why…

10 Jan 23 @ 12:30

In a new white paper, leading European payment solutions provider Nets, part of Nexi Group, outlines why flexible, modular digital identity systems are core to the digital revolution in financial... read more

Only Digital Identity can unleash the power of digital finance

08 Dec 22 @ 11:52

As the global economy goes digital, Roland Eichenauer, Head of Business Development at Nets, says Digital Identity is a must-have for banks competing to deliver enhanced customer experiences, improved revenue... read more

Feature: Time for Brazil to get Real?

16 Nov 22 @ 18:09

With a young, dynamic population and a growing economy, Brazil is a hot market for global payments players. But will endemic fraud problems and technical challenges blunt its attraction? There’s... read more

Banks don’t focus enough on user experience in transaction disputes

27 Sep 22 @ 14:22

Recent work[1] by McKinsey and Company has shown that banks improving their customer experience generate more revenue than their peers. While customer service, especially in the digital channel, has been... read more

Dispute Resolution: Banks are ignoring the customer, and it’s costing them

20 Sep 22 @ 14:33

A new white paper by leading European banking infrastructure provider Nets says banks must do more to make initiating a disputed transaction easier for customers. Failure to do so will... read more

Interview: The rapid rise of Pix real-time payments in Brazil

04 May 22 @ 08:58

Two years ago, the Brazilian Central Bank decided to launch Pix, a real-time payment scheme that the bank developed, manages, operates, and owns. Since its launch, Pix has seen remarkable... read more

Long Read: Are central banks going off the idea of CBDC?

21 Feb 22 @ 13:33

The Federal Reserve recently requested comment on a discussion paper describing the potential benefits and costs of issuing a CBDC. The paper is not the ringing endorsement of the concept... read more

New studies detail chargeback issue – solutions fail to convince

10 Jan 22 @ 11:19

Two new studies have revealed the huge and growing problem of chargeback, or disputed transactions, in the payments business – yet neither offers a convincing methodology for how to fix... read more

Banks should seize the opportunity to serve SMEs better

04 Jun 21 @ 15:35

Small and Medium Enterprises (SMEs) are the backbone of Europe’s economy. European Union[1] data shows that SMEs account for 99% of all businesses by number across the bloc, while in... read more

2021: make or break for banks – is there time left for them to change?

08 Mar 21 @ 19:32

As part of our 2021 preview, we examine the issues facing retail and commercial banks as their customers join the digital economy. When it comes to digital adoption, some banks... read more

PCM long read: What’s on the cards for 2021

02 Mar 21 @ 17:26

From acquiring to fraud, the role of big tech, mobile wallets and faster payments – PCM’s James Wood asks industry leaders to play Gypsy Rosie Lee and read what’s on... read more

PayPal wins in China…loses out in Indian payments market

08 Feb 21 @ 16:10

PayPal has been driven by market forces to close down its payment operations in India. Instead, it will scale up its existing cross-border business for small enterprises, to gain a... read more

Mastercard launch services to facilitate interactions between banks and third parties in Open Banking environment

05 Jun 18 @ 18:53

Mastercard says it has developed a new suite of services to underpin Open Banking transformations taking place in the industry as partners ready themselves to take advantage of Europe’s PSD2... read more

Open data – competition needs to work for both FinTechs and Banks

16 Jan 17 @ 17:14

“Silicon Valley is coming”.  That’s what JP Morgan CEO Jamie Dimon wrote to shareholders in 2015.  Dimon had been to the Valley and seen money pouring in to innovative start-ups,... read more

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Visa targets dispute costs with new AI tools for merchants and banks

02 Apr 26 @ 18:44

Visa is stepping up its effort to modernise one of the most cumbersome parts of the payments chain, launching a suite of artificial intelligence-powered dispute... more

Swift moves from concept to execution with Blockchain

02 Apr 26 @ 18:44

Swift is moving its blockchain-based shared ledger from design theory into practical deployment, marking a notable moment in the evolution of institutional cros... more

Visa launches Intelligence Commerce Connect tool

14 Apr 26 @ 20:03

Visa is stepping up its push into agentic commerce with the launch of Intelligent Commerce Connect, a new tool intended to help businesses plug into AI-driven s... more