9 trends reshaping banking in 2020: #4 The bank of the millennial

As AI and automation become more deeply entrenched in the banking organisation, it will be the responsibility of the human workforce to compound value through critical thinking, collaboration, creativity, and effective communication.

In 2020, banks will train the workforce to hone these skills. The most successful organisations will create – or sustain – a culture that unites their people in a shared purpose.

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