The World in 2020 – Payments in Europe and Eurasia

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In this interview with Victoria Conroy, Alex Rolfe discusses:

• Early insight into the effects of COVID-19 on consumer payment habits
• The slump in cash usage and the growth of contactless payments
• How digital and instant payments are transforming consumer habits
• How biometric ID is helping banks and payment players speed up customer onboarding
• How digital-only banks are becoming the first choice for smartphone-savvy consumers.

Alexander Rolfe is the Managing Director of Payments Cards and Mobile (PCM) and the publisher of Digital and Card Payment Statistics Yearbooks and Payments Cards and Mobile.

Victoria Conroy is the Editor of the Digital and Card Payment Statistics Yearbooks and a financial technology and payments journalist who has covered the payments sector for over 15 years. She has contributed to several publications and reports covering fintech innovations, and has worked with clients including Barclays, Mastercard, Visa and ICBC to produce research on payment trends worldwide.