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Card acquiring and acceptance are becoming increasingly commoditised. As such, organisations are looking to new sources of value to improve margins and improve the ‘stickiness’ of relationships.At the same time, the incumbents face disintermediation threats from both look-alike and non-look-alike competitors, who are offering more services along the value chain. Add to this, cyber threats, changing technology and increasing regulation, and it feels as if everything is changing, including the nature of change itself.
We step back to take stock of the merchant payment ecosystem today. We present our take on the state of the nation, and consider how various futures may play out. We also reflect on partnership and how best to partner to mitigate changing, external risks and position your business to take advantage of future opportunities.
