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The rise in consumer needs and expectations continuously challenges issuers to deliver new and innovative services to stay relevant. The proliferation of payments requires issuers to respond fast as payments become increasingly more seamless and integrated into everything we do.
For many incumbents, keeping up with the pace of FinTechs and born-digital challengers may seem like an unfair game. Legacy platforms cause issuers headaches and technology debt increases year by year. Nevertheless, the recipe for success for both established players and newcomers is similar – to embrace collaboration, partnerships and ecosystem thinking. The complexity is enormous, and few – if any – can win on their own. A modular ecosystem is required.
