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Hyper-personalisation of CX: The future of retail banking

12 Nov 20 @ 18:24

Hyper-personalisation is an imperative, not an option, in a digital economy. Indeed, as various industries adopt technology “as” their business, rather than “in” their business, the combination of smart devices,... read more

Banking on the Balkans: Europe’s last frontier of opportunity?

12 Nov 20 @ 17:55

Combining the rapid growth of emerging markets with Europe’s stable governance, the Balkan states represent a great opportunity for traditional card businesses and banks – as well as fast-emerging digital... read more

E-commerce and digital payments set for major growth in 2021 across the MENAP region

11 Nov 20 @ 17:23

The e-commerce and digital payment industries in the Middle East & North Africa, Pakistan (MENAP) region are set for major growth in 2021, with nearly half of consumers likely to... read more

Consumers only willing to wait 30 seconds or less before cart abandonment

10 Nov 20 @ 09:28

While businesses worldwide have started to see their operations stabilise, they will be tested once again as higher expectations of the digital experience are on the rise. According to Experian’s... read more

AI has provided benefits for financial services organizations but challenges limit full potential

10 Nov 20 @ 09:00

COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’ implementation... read more

The inevitable rise and rise of the digital wallet

09 Nov 20 @ 19:46

Although the digital wallet has existed for over 20 years now, it’s only within the last decade that they have rapidly evolved, revolutionising the way we search and pay for... read more

What’s new in the new retail payments strategy for the EU?

09 Nov 20 @ 17:18

The Single Euro Payments Area (SEPA) initiative has been a key enabler for the integration of the retail payments market in the European Union: the development of Credit Transfer (SCT) and Direct... read more

Infographic: Consumers embrace the convenience and security of contactless

06 Nov 20 @ 16:42

Pre-COVID, over 40% of consumers surveyed used contactless payment daily or almost daily, most with a smartphone. Uses for contactless technology beyond payment – public transportation, digital identity, unlocking and... read more

Incumbent fights back: HSBC launch Global Money Account a free money transfer app

06 Nov 20 @ 10:28

Whilst the focus is always on the FinTech party eating the incumbent lunch, HSBC has struck back in the money transfer battle by launching Global Money Account, its own fee-free international... read more

US Department of Justice files lawsuit challenging Visa’s acquisition of Plaid

05 Nov 20 @ 18:23

It has been reported that the Justice Department has filed an antitrust lawsuit against Visa in an attempt to block the proposed $5.3 billion acquisition of Plaid. Plaid builds technical... read more

COVID-19: Global remittance flows shrink 14% by 2021

05 Nov 20 @ 17:33

As the COVID-19 pandemic and economic crisis continues to spread, the remittance that migrant workers send home is projected to decline 14% by 2021 compared to the pre COVID-19 levels... read more

Why their is a dark side to the expansion of FinTech borrowing

05 Nov 20 @ 13:06

The FinTech boom of the last 10 years has widely been regarded as a benefit to society and has changed the banking industry as we know it, but some customers... read more

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Swift launches new framework for cross-border payments

09 Mar 26 @ 14:45

SWIFT has introduced a new international payments framework aimed at significantly improving the speed, transparency and predictability of cross-border retail t... more

Credit’s next competitive frontier beyond top of wallet

12 Mar 26 @ 18:21

For years, the credit card industry has pursued a simple ambition: to become the card a consumer reaches for first. [caption id="attachment_52085" align="a... more

Visa tests the foundations of agentic payments in Europe

17 Mar 26 @ 15:03

Visa is moving to bring agentic commerce closer to commercial reality, launching a new programme with banks across the UK and Europe to test how artificial inte... more