The race to digital

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The global pandemic has accelerated the rush to digital finance – and with it, a raft of new regulatory demands are arriving.

As banks compete to deliver new digital-first products and a better customer experience, they must not ignore the need to update outdated or inefficient infrastructure. Hans Sjölund argues that using Software as a Service (SaaS) models to modernise payment card platforms represents one of the best opportunities to deliver flexible, efficient card services to market and respond to changing regulatory requirements.

It’s possible that retail banking is undergoing the greatest change ever seen in its 800-year history. New technologies such as smartphones and biometric security have led to massive increases in customer expectations, from opening accounts online to mobile banking and the ability to pay anywhere, at any time, for anything.

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