9 trends reshaping banking in 2020: #6 AI in banking

AI has been and will continue to be an efficiency lever in banking. In customer service, banks will improve personalisation and service recommendations at scale with AI in 2020.

The technology will also find application in regulatory functions, given the stringent norms surrounding KYC and customer authentication. Read our trends forecast for AI to know the other significant developments to watch out for in 2020.

Full Report