27 Jan 23 @ 11:46

Credit card chargeback is reaching crisis levels for retailers on both sides of the Atlantic, according to a survey of US and UK consumers. Two-thirds of US shoppers and 44%... read more

30 Mar 15 @ 16:31

With e-commerce activity skyrocketing across the developed world and, increasingly in emerging markets too, chargebacks – typically where a consumer asks for a refund for goods that they didn’t receive,... read more

20 May 26 @ 10:57

Friendly fraud is not immune to the march of AI, and indeed, the emergence of automated tech as a defence against chargebacks has been embraced in industries with the strictest... read more

22 Feb 23 @ 15:14

Fraud is fluid — it is constantly evolving with new tactics to find cracks in a merchant’s defences. In 2023, there are five trends that merchants need to be aware... read more

02 Apr 26 @ 18:44

Visa is stepping up its effort to modernise one of the most cumbersome parts of the payments chain, launching a suite of artificial intelligence-powered dispute resolution tools aimed at merchants,... read more

10 Oct 25 @ 15:05

The payments industry’s long-standing battle against fraud may be producing unintended casualties. According to new data from Chargebacks911, the cost of false declines—legitimate transactions incorrectly rejected by fraud filters—has now... read more

06 Oct 25 @ 15:49

The British e-commerce sector enters 2025 on uncertain footing. Despite steady growth and signs of consumer resilience, retailers now face a sophisticated new wave of fraud — one that extends... read more

21 May 25 @ 14:41

As financial pressures deepen across the UK, a new challenge is emerging for merchants – one that may prove just as costly as inflation or supply chain disruption. According to... read more

07 May 25 @ 09:14

Brazil’s e-commerce sector, long celebrated for fuelling economic momentum in Latin America, is now facing a formidable challenge: a surge in online payment fraud and disputes. Industry leaders RS2 and ACI... read more

18 Sep 24 @ 16:30

Growing numbers of shoppers are casually and blatantly taking advantage of returns and refund policies, costing brands millions every year in lost revenue. Cheats and tips spread via social media... read more

13 Aug 24 @ 15:39

As mobile payments continue to rise globally, the need to address the growing threat of mobile payment fraud becomes increasingly urgent. The white paper “Keeping Fraud Away from Mobile Payments”... read more

17 May 24 @ 16:06

The current interest in generative artificial intelligence (AI) has caused some to conclude that we may see a new wave of AI-enabled fraud. However, the payments industry shouldn’t overestimate the... read more

26 Mar 24 @ 18:15

Riskified has released Chargeback Challenges and What You Can Do About Them: Global Insights 2024, a survey conducted in partnership with Paladin Fraud of over 300 e-commerce chargeback managers worldwide... read more

24 Oct 23 @ 09:55

Justt has released findings from a new study pinpointing a worrying trend in consumer chargeback behaviours impacting merchants in the United Kingdom and the United States. The research shows over... read more

14 Jul 23 @ 11:20

2022 was a somewhat paradoxical year for e-commerce. History was made as online retail sales surpassed $5 trillion for the first time, and the market saw more businesses “go global”... read more

11 Jul 23 @ 12:16

 Justt has released findings from a new study pinpointing a worrying trend in consumer chargeback behaviours impacting merchants in the United Kingdom and the United States. The research shows that... read more

21 Apr 22 @ 09:38

A survey of small and medium merchants (SMEs) in the UK says most expect to see continued growth in digital revenues over the next year – however, much of that... read more

21 Mar 22 @ 15:00

Merchants experienced more fraud in 2021 than 2020, with new types of fraud affecting 62% of merchants. Online payment fraud continues to be the biggest threat with 20% more businesses... read more

10 Jan 22 @ 11:19

Two new studies have revealed the huge and growing problem of chargeback, or disputed transactions, in the payments business – yet neither offers a convincing methodology for how to fix... read more

15 Nov 21 @ 18:05

Promotion abuse is the fastest-growing fraud threat facing online marketplaces, with 52% of companies noticing an increase in abuse activity over the past year, new data from fraud detection and... read more