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27 Sep 22 @ 14:22
Recent work[1] by McKinsey and Company has shown that banks improving their customer experience generate more revenue than their peers. While customer service, especially in the digital channel, has been... read more
20 Sep 22 @ 14:33
A new white paper by leading European banking infrastructure provider Nets says banks must do more to make initiating a disputed transaction easier for customers. Failure to do so will... read more
04 May 22 @ 08:58
Two years ago, the Brazilian Central Bank decided to launch Pix, a real-time payment scheme that the bank developed, manages, operates, and owns. Since its launch, Pix has seen remarkable... read more
21 Feb 22 @ 13:33
The Federal Reserve recently requested comment on a discussion paper describing the potential benefits and costs of issuing a CBDC. The paper is not the ringing endorsement of the concept... read more
10 Jan 22 @ 11:19
Two new studies have revealed the huge and growing problem of chargeback, or disputed transactions, in the payments business – yet neither offers a convincing methodology for how to fix... read more
27 Oct 21 @ 11:50
Two new studies have revealed the huge and growing problem of chargebacks, or disputed transactions, in the payments business – yet neither offers a convincing methodology for how to fix... read more
04 Jun 21 @ 15:35
Small and Medium Enterprises (SMEs) are the backbone of Europe’s economy. European Union[1] data shows that SMEs account for 99% of all businesses by number across the bloc, while in... read more
08 Mar 21 @ 19:32
As part of our 2021 preview, we examine the issues facing retail and commercial banks as their customers join the digital economy. When it comes to digital adoption, some banks... read more
02 Mar 21 @ 17:26
From acquiring to fraud, the role of big tech, mobile wallets and faster payments – PCM’s James Wood asks industry leaders to play Gypsy Rosie Lee and read what’s on... read more
08 Feb 21 @ 16:10
PayPal has been driven by market forces to close down its payment operations in India. Instead, it will scale up its existing cross-border business for small enterprises, to gain a... read more
23 Dec 20 @ 12:42
Consulting firm Capgemini has set out its vision for where payments are heading in the longer term, envisaging an evolution of the payments process in both the B2B and B2C... read more
23 Dec 20 @ 12:07
From acquiring to fraud, the role of big tech, mobile wallets and faster payments – PCM’s James Wood asks industry leaders to play Gypsy Rosie Lee and read what’s on... read more
23 Dec 20 @ 11:52
As part of our 2021 preview, we examine the issues facing retail and commercial banks as their customers join the digital economy. When it comes to digital adoption, some banks... read more
06 Apr 20 @ 12:53
Dispute resolution is a problem that impacts all major participants in the payments industry, from card issuers to merchants and consumers. An estimated 25 million transactions are disputed each year,... read more
04 Jun 19 @ 10:53
The ECB recently launched its new TIPS settlement system, aiming to enable instant payments across the continent and increase Europe’s competitiveness relative to US and Chinese payment systems. But will... read more
05 Jun 18 @ 18:53
Mastercard says it has developed a new suite of services to underpin Open Banking transformations taking place in the industry as partners ready themselves to take advantage of Europe’s PSD2... read more
06 Apr 17 @ 16:07
It’s more than 20 years ago since the Spice Girls released their debut single Wannabe. In that time, the wants, needs and expectations of retailers — and their customers —... read more
16 Jan 17 @ 17:14
“Silicon Valley is coming”. That’s what JP Morgan CEO Jamie Dimon wrote to shareholders in 2015. Dimon had been to the Valley and seen money pouring in to innovative start-ups,... read more
01 Sep 16 @ 09:31
Chargebacks have been part of card scheme dispute resolution rules for decades and reflect consumer protection regulations in many countries. However they are also the ultimate un-virtuous circle where almost... read more
03 Aug 16 @ 07:28
CHARGEBACKS HAVE BEEN part of card scheme dispute resolution rules for decades and reflect consumer protection regulations in many countries. However they are also the ultimate un-virtuous circle where almost... read more
06 Sep 26 @ 19:31
Wero is moving further beyond its origins as a peer-to-peer payment service, with Orange becoming the first merchant in France to offer subscription bill paymen... more
06 Sep 26 @ 19:32
The European Central Bank and Banco Central do Brasil are examining whether Europe’s TIPS instant-payment infrastructure could be connected with Brazil’s hu... more
10 Sep 26 @ 15:44
US Bank has completed a live cross-border transaction using its own dollar-backed stablecoin, becoming one of the latest major lenders to test whether blockchai... more
